Privacy Policy
Last updated September 2026
This policy explains what personal data Solevia collects, why we collect it, and the choices you have. We keep data collection to what we genuinely need to run the store and improve your experience.
What we collect
Account and order details you provide — name, email, shipping and billing address, and order history — so we can fulfil and support your purchases.
Usage data such as pages viewed and items added to cart, collected to understand what's helpful and to fix problems. We do not sell this data.
To count visitors and see which pages and articles are read, our server combines your IP address and browser type with a random key that changes every day, and stores only the resulting code — never the IP address, and nothing on your device. Alongside it we keep the pages viewed, the website or campaign that referred you, your country (derived from the IP address) and your device type. Each day's key is deleted the following day, after which the code can no longer be linked to anyone.
How we use it
To process orders, provide customer support, send transactional emails (order confirmations, shipping updates), and — only with your consent — occasional product news.
To maintain security, prevent fraud, and meet our legal and accounting obligations.
Sharing
We share data only with processors that help us operate — payment providers, shipping carriers, and analytics — under contracts that limit them to our instructions.
Your rights
You can request access to, correction of, or deletion of your personal data, and you can withdraw marketing consent at any time. Contact us and we'll respond within 30 days.
Contact
Questions about this policy? Email soleviaskinscience@gmail.com and we'll help.